Privacy Policy

Last updated: 2 June 2026

Privacy Policy

1. Introduction

Prachyo Solutions Limited ("we", "us", or "our") operates Prachyo AI ("Prachyo AI", "the Service"), an intelligent business automation platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.prachyoai.cloud, use our services, or interact with us.

We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is Prachyo Solutions Limited. For privacy-related enquiries, please contact us at privacy@prachyoai.cloud.

3. Information We Collect

3.1 Information You Provide

• Contact details (name, email address, phone number, company name)
• Account registration and authentication information
• Communications with our sales, support, or chat agents
• Demo requests, enquiries, and feedback
• Billing and payment information where applicable

3.2 Information Collected Automatically

• IP address, browser type, device identifiers, and operating system
• Pages visited, referral URLs, and interaction data
• Log files, timestamps, and diagnostic information
• Cookies and similar tracking technologies (see our Cookie Policy)

3.3 AI Interaction Data

When you use Prachyo AI automation features, we may process prompts, workflow inputs, outputs, and related metadata necessary to deliver and improve the Service. Please refer to our AI Usage Policy for further details.

4. How We Use Your Information

We use personal data to:

• Provide, operate, and maintain the Prachyo AI platform
• Respond to enquiries, demo requests, and support tickets
• Personalise and improve user experience
• Process transactions and manage accounts
• Send service-related communications and updates
• Monitor usage, security, and platform performance
• Comply with legal obligations and enforce our terms
• Develop and train AI models only where permitted and with appropriate safeguards

5. Legal Basis for Processing

We process personal data on the following legal bases:

• Contract: to perform our agreement with you
• Legitimate interests: to operate, secure, and improve our business
• Consent: where you have given clear consent, such as for marketing cookies
• Legal obligation: where required by applicable law

6. Sharing Your Information

We may share data with:

• Trusted service providers (hosting, analytics, payment processors, AI infrastructure)
• Professional advisers (legal, accounting, insurance)
• Authorities where required by law or to protect rights and safety
• Business successors in the event of a merger, acquisition, or restructuring

We do not sell your personal data. Third-party processors are bound by contractual obligations to protect your information.

7. International Transfers

Your data may be processed in the United Kingdom and other countries where our service providers operate. Where data is transferred outside the UK, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on data type and business need.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request erasure of your data
• Restrict or object to certain processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, contact privacy@prachyoai.cloud.

10. Security

We implement technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Prachyo AI is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated revision date. Continued use of the Service after changes constitutes acceptance of the revised policy.

13. Contact Us

• Prachyo Solutions Limited
• Email: privacy@prachyoai.cloud
• Website: https://www.prachyoai.cloud

Intelligent AI automation for modern businesses. A product of Prachyo Solutions Limited.

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